Terms & Conditions
These terms apply when you browse our website, request a quote, or place an order with Nestguard Ltd.
1. Services We Provide
Nestguard Ltd supplies and/or installs:
- Roof coating
- Wall coating
- Triple glazed windows
- Composite doors
All work is subject to survey (where required) and final confirmation.
2. Quotes
- Quotes are free and no-obligation unless stated
- Quotes may be time-limited
- Final pricing may change if survey findings identify additional work required (we will discuss this with you first)
3. Surveys & Site Conditions
Some properties require a technical survey before manufacture/installation. If hidden issues arise (e.g., structural defects), we will explain options before proceeding.
4. Ordering, Manufacture & Lead Times
Windows and doors are often made-to-measure. Estimated lead times are provided but may vary due to supplier or weather-related delays.
5. Payments
- Deposits may be required
- The remaining balance is due on completion (unless otherwise agreed)
- Accepted payment methods may include card and bank transfer
6. Finance (If Offered)
Finance options may be available, subject to approval. Any finance agreement is separate between you and the finance provider.
7. Guarantees & Warranties
- Windows & Doors: 10-year insurance-backed guarantee (where applicable)
- Roof & Wall Coating: may include written guarantees as stated in your contract
- Manufacturer warranties may also apply
Nothing in our guarantees affects your statutory consumer rights.
8. Liability
We are not liable for delays or failures caused by circumstances outside our reasonable control, including severe weather, supply chain issues, or access restrictions.
9. Governing Law
These terms are governed by English law.
Complaints Policy
We aim to deliver excellent service. If something isn’t right, we want to fix it quickly and fairly.
How to Contact Us
- Phone: 0800 861 1018
- Email: info@nestguard.co.uk
- Address: Trust House, 5 New Augustus Street, Bradford, BD1 5LL
Our Complaints Process
- Initial Contact: Explain the issue and provide your address/order reference
- Acknowledgement: We aim to acknowledge written complaints within 10 working days
- Resolution: We aim to provide a full response within 21 working days
- Escalation: If needed, we will escalate internally for review
Where applicable, you may also contact the relevant insurance-backed guarantee provider or competent person scheme for independent review.